The professional services industry is experiencing strong growth, yet new opportunities bring new challenges. Jeanne Urich, managing director at Service Performance Insight (SPI), discusses trends impacting the industry, the role of professional services automation (PSA), and what firms should expect from their PSA providers and solutions.
Research shows the professional services industry faces growing attrition and decreasing growth, yet one important solution that's often overlooked is an effective learning program. Here's how various learning approaches can keep employees engaged throughout their careers.
What four key trends will impact the professional services industry this year? Jeanne Urich of Service Performance Insight (SPI) shares these and more ahead of SPI's publication of the 2019 Professional Services Maturity Benchmark.
Wouldn’t it be nice to have a crystal ball that allows you to gaze into your firm’s future? With the proper business processes, measures, and systems in place, you can more easily forecast which clients and services lines are expected to deliver the most revenue and allocate budget and resources to support them.
Ryan, LLC helps its global clientele of Fortune 500 companies alleviate the challenges of complex tax codes. Their workforce must be able to keep up with changing regulations and requirements, which requires the right talent and systems. Justin Bitner, director of financial management systems at Ryan, discusses the benefits of Workday's unified system and the approach they take to change management.
In this episode, Steve Bandrowczak, chief operating officer and chief information officer at Alight Solutions, explains how new technologies and changing consumer expectations are disrupting the professional services industry, and how CIOs and IT leaders can position their firms to succeed.
Effectively handling growth means thoughtfully approaching scaling, which is about more than just piling on more people and resources. That can actually slow your professional services' firm down if you don't create sustainable business practices and processes that revolve around consistent, reliable data.
With the release of SPI’s 2017 benchmark report, it’s clear the professional services industry continues to face challenges. Read on to learn three ways leading professional services firms are moving their organizations forward.
In the world of professional services, nothing is more vital than having a deep pool of “mad skills” available for clients. Learn how successful firms have accomplished this by having a talent management strategy incorporated into their resource management tools and processes.
A firm’s biggest asset is its legal talent. Chief talent officers from Dechert LLP and Arnold & Porter Kaye Scholer LLP discuss how law firms can improve their approach to talent management, and why technology plays an important role.
In Gaelic, the word Aon means “Oneness,” a fitting name for a company that has grown through more than 500 acquisitions to become one of the leading professional services firms in the world. As the company has grown, so has the complexity of managing the business. Jim Kendall, vice president of finance solutions at Aon, discusses the challenges of running a fast-changing global business, his views on innovation and risk, and how a global, unified finance and HR system has made an impact on the business.
The professional services industry faces some challenges, including declining new-client revenue and higher employee attrition. Mark David covers five key performance indicators that firms need to track to ensure top performance today and position themselves for the future.