The professional services industry is experiencing strong growth, yet new opportunities bring new challenges. Jeanne Urich, managing director at Service Performance Insight (SPI), discusses trends impacting the industry, the role of professional services automation (PSA), and what firms should expect from their PSA providers and solutions.
Research shows the professional services industry faces growing attrition and decreasing growth, yet one important solution that's often overlooked is an effective learning program. Here's how various learning approaches can keep employees engaged throughout their careers.
With the release of SPI’s 2017 benchmark report, it’s clear the professional services industry continues to face challenges. Read on to learn three ways leading professional services firms are moving their organizations forward.
The professional services industry faces some challenges, including declining new-client revenue and higher employee attrition. Mark David covers five key performance indicators that firms need to track to ensure top performance today and position themselves for the future.