The professional services industry is experiencing strong growth, yet new opportunities bring new challenges. Jeanne Urich, managing director at Service Performance Insight (SPI), discusses trends impacting the industry, the role of professional services automation (PSA), and what firms should expect from their PSA providers and solutions.
Ryan, LLC helps its global clientele of Fortune 500 companies alleviate the challenges of complex tax codes. Their workforce must be able to keep up with changing regulations and requirements, which requires the right talent and systems. Justin Bitner, director of financial management systems at Ryan, discusses the benefits of Workday's unified system and the approach they take to change management.
Effectively handling growth means thoughtfully approaching scaling, which is about more than just piling on more people and resources. That can actually slow your professional services' firm down if you don't create sustainable business practices and processes that revolve around consistent, reliable data.