Workday is committed to supporting technology innovation in healthcare and delivering strong customer satisfaction, so we’re proud to announce that for the second year in a row, we’ve been named Best in KLAS in enterprise resource planning (ERP) for Workday Financial Management, Workday Human Capital Management (HCM), and our Workday Supply Chain Management solutions for healthcare. We’ve also been recognized as a Category Leader in Talent Management.
A commitment to delivering superior solutions is a key criterion for Best in KLAS recipients, and we know the work of KLAS Research represents the voice of healthcare professionals. Their feedback gives us direct insights into technology challenges facing our customers and the industry at large, so we can best meet their needs as a technology solution provider.
Putting Customer Insights into Action
We rely on our customers’ experiences, insights, and feedback to shape our vision for supporting healthcare innovation, and KLAS Research plays a big role in this. Last year, based on customer feedback shared with KLAS, we enhanced and increased our training and service offerings for healthcare customers, so they can efficiently adopt and make best use of their Workday solutions. We also expanded our healthcare customer success and services teams, which has allowed us to improve collaboration, meet the demands of our growing customer community, and deliver significant product innovation. We’re very happy to hear, via anonymized feedback provided by KLAS Research, that customers are pleased with the improvements we’ve made and are seeing even greater tangible benefits from their partnership with Workday.
We’re also delighted when we get this feedback directly. For example, Rob McMurray, CFO of Christiana Care, which joined the Workday healthcare community in 2016, had this to say:
“Workday has demonstrated what partnership means. Workday understands what keeps me up at night as a CFO. Workday’s support model allows me to focus less on transactions, so I can focus more on strategy. We can put more time into planning, executing, and analyzing.”
Expanding Dedicated Healthcare Services and Products
By continuing to invest in dedicated services and product capabilities that address the healthcare industry’s needs, we support our customers’ ability to adapt to reform-driven changes, implement and monitor new business models and service lines, scale to growth, improve operations, and cultivate the right talent. For example, Mazie Tia, vice president of human resources at Rochester Regional Health shares how Workday has impacted operations for her team. She told us, “Succession planning is very important to us in all areas, both clinical and nonclinical. We’ve been able to use Workday functionality to create talent pools and assess talent across the organization.”
We’ll also maintain our commitment to developing and delivering software that supports excellence in human resources, finance, and supply chain for healthcare—all of which help drive efficiency and productivity in a variety of healthcare roles.
“Workday understands what keeps me up at night as a CFO.”—Rob McMurray, CFO, Christiana Care
Supporting a Data-Driven Strategy
In the rapidly changing healthcare world, executives must be empowered to make data-based decisions more quickly and strategically—and then act on them. To support that need, we will continue to grow our planning and analytics support, which combines easily accessible people and financial data.
For example, Workday is delivering planning and modeling capabilities that can leverage up-to-date information to create workforce, financial, and supply chain for healthcare plans. This allows healthcare providers to more quickly adjust to changes in patient volume and reimbursement, and more quickly bring new entities on board.
To provide healthcare leaders with instant understanding of what is happening within their organizations and recommendations to take, we see a need for packaged data, visualizations, and technology that delivers more analytics applications, augmented by machine learning. Within Workday Prism Analytics, our customers can bring together data from external sources—electronic medical records (EMR), patient billing and scheduling systems, external benchmarks, or patient satisfaction surveys—and combine that information with data within Workday, helping healthcare leaders answer questions around patient engagement initiatives, service line-specific revenue, and supply utilization, as well as trends and key operational metrics.
Tracey Schiro, senior vice president, risk management and chief human resources officer for Ochsner Health System shares how, “enhanced self-service functionality, including mobile access, will shift focus from administrative tasks, to a greater emphasis on patient care.”
We’re very happy to hear, via anonymized feedback provided by KLAS Research, that customers are pleased with the improvements we’ve made.
Delivering on Our Customer Needs
Our customers want to spend the majority of their time focusing on operations that support patient needs, so we want to ensure we help them do just that. According to Josh Robinson, CIO of Sanford Health, Workday supports his company’s vision for how technology plays a role. He shares that, “Workday will provide us with more visibility into the costs and performance of our workforce and organization and give us insight into how we’re delivering services across our different locations.”
Expanding Our Healthcare Customer Community
Through our partnership with healthcare providers, we’re able to design and deliver more efficient operations that free up more time for patient care, and deliver solutions that connect data across organizations for better insights, help engage talent, and improve retention.
In 2019, we’re focused on building a strong healthcare community and supporting healthcare organizations in an ever-changing healthcare environment. We remain focused on helping healthcare customers optimize their operations, so they can focus on their No. 1 priority–providing excellent patient care. In the coming year, we look forward to seeing the feedback from our customers and working in collaboration with them to improve and evolve how we serve them based on their needs.
Learn more about the Best in KLAS ranking here.